Question?. 
Can we rent a limo for 1 hour?

Answer.   
Unfortunately the minimum rental time is 3 hours, unless you just need pickup and drop-off. Please understand that pickup and drop-off service do not allow time for picture taking alike activities. Minimum bookings can increase to 5, 6, or even 8 hours in times of high demand like weddings and proms.

Waiting periods are also part of your rental time. Limos that are waiting for customers, even for 2-3 hours, cannot be used in other locations.

Question?. 
What is your cancellation policy?

Answer.   
Changes and cancellations can be made within 5 hours for Airport Pickup and 48 hours for Hourly charter by calling 1-877 435-LIMO [5466]. A full fare, including a 20% gratuity, will be billed if a cancellation occurs less than time specified, before the scheduled pick up time or flight arrival. A full fare, including a 20% gratuity, will be billed if the passenger fails to be at the designated pickup location (No-show). If for any reason, you could not locate the chauffeur call 1-877 435-LIMO [5466]. To avoid being billed as a no-show, do not leave your location without communicating with us. We will not be responsible for service delayed or not rendered due to Mother Nature or circumstances beyond our control. We do not guarantee vehicle availability or price for reservation changes.


Question?. 
How do I make reservations ?

Answer.   
Reservations can be made 24 hours, 365 days a year at http://www.5starslimo.com or by calling our operations center at 1-877-4435-5466

Question?. 
How long has 5-Stars Limo Services been in business?

Answer.   
Since early 2000. We are based Hayward, California

Question?. 
Whom do I call if I cannot find my driver ?

Answer.   
Our dispatch team is always aware of the location of your vehicle. If you do not make contact with your driver at the specified time, simply call 1-877-435-5466.

Question?. 
How do I know if a reservation is accepted ?

Answer.   
Once you have placed a reservation, you will receive an immediate email confirmation containing a reservation number and a confirmed status. If the trip is booked online within 6 hours of the scheduled pickup, you will receive an email containing a reservation number with a pending status. Once you receive your Awaiting Confirmation email, call 5-Stars Connection Inc at 1.877-435-5466 to confirm availability.

Question?. 
Who do I contact about flight cancellations and delays ?

Answer.   
You may call our 24 operations center at 1-877-435-5466. Additionally, our dispatch team monitors all commercial and private aircraft.

Question?. 
What payment methods are accepted by 5-STARS ?

Answer.   
5-Stars Connection accepts American Express, VISA, Discover and MasterCard. All billing, including credit card processing and invoicing is handled in our Tracy, CA office. No transactions take place in the car. Credit Card clients receive an e-receipt within 24-48 hours after service completion. Corporate clients have the option of account invoicing which can be set up through the 5-Stars accounting department.

Question?. 
What is your policy on Waiting Time and overtime?

Answer.   
Waiting Time or Overtime charge starts after 15 min of scheduled Pickup time or drop-off time, and it billed at 30min increment. Overtime rate varies depending on the Vehicle Type.